Returns & Exchanges
At Terractive, we want you to be fully satisfied with your gear; if your equipment doesn't meet your performance standards, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the sports gear you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing