Frequently Asked Questions
Everything you need to know about your Terractive gear.
What is the typical shipping time for Terractive sports gear?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing their gear sooner.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. As long as the gear is in its original condition with tags attached, you can initiate a return through our online portal.
Are Terractive products covered by a warranty?
Yes, all our high-performance equipment comes with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How should I care for my technical apparel?
To maintain the moisture-wicking properties of your gear, we recommend machine washing in cold water with similar colors and air drying or tumble drying on low heat.
Do you offer international shipping?
Yes, Terractive ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.